Customer experience and Industry 4.0: how to transform your customer relationship and your value proposition
Nov 30, 2021 | 2:15 PM - 3:00 PMSur le salon en salle Venus
Nov 30, 2021 | 2:15 PM - 3:00 PM
Sur le salon en salle Venus
Description
The transformations of organisations resulting from Industry 4.0 technologies are disrupting the customer-supplier relationship and the transfer of these new added values: digitalisation of the customer relationship, new business models, big data and economic intelligence are at the heart of the transformations of organisations and professions towards the modelling of the BtoB customer experience.